Associate Director, Global Data Management & Standards – Business Operations

About the role

The Associate Director, Global Data Management & Standards – Business Operations partners with senior leadership to drive enterprise‑wide planning, governance and readiness initiatives. This role ensures optimal talent allocation, supports PMO standards and leads change‑management and communication strategies that enable successful delivery of strategic programs.

Key responsibilities

• Maintain headcount, workload and demand models; run allocation algorithms to meet quality and timeliness targets.
• Support operating‑model optimisation, translate outcomes into actionable plans and track implementation.
• Balance real‑time workload, capacity and case allocation across geographies, ensuring continuity during holidays, demand peaks and resource constraints.
• Build and maintain operational dashboards; collect, analyse and validate portfolio data (efficiency, utilisation, quality) and ensure standardised reporting.
• Assist in developing forecasting tools, visualisations and continuous‑improvement of capacity modelling.
• Support PMO activities: project planning, metrics tracking, status reporting and management of cross‑functional dependencies.
• Prepare inputs for operational reviews, coordinate resource and financial forecasting, contracting and invoicing, and publish reconciled views.
• Collaborate with stakeholders to maintain unified metrics, training and standard operating practice frameworks.

Required profile

• Proven experience in enterprise‑wide data management, capacity planning or PMO leadership.
• Strong analytical mindset with ability to design and interpret operational dashboards and forecasts.
• Demonstrated capability to lead change‑management initiatives and communicate effectively with senior stakeholders.
• Track record of driving governance, standardisation and continuous‑improvement across global functions.

Required skills