Technical Support Representative (Level 1)
Movate · Lagunilla
Descripcion del puesto
About the role
A global technology company is looking for a Level 1 Technical Support Representative to provide fast, reliable assistance to customers via phone and ticketing systems.
Key responsibilities
- Provide technical support to customers through phone and web‑based ticketing platforms.
- Troubleshoot and resolve hardware, software, and network issues.
- Escalate unresolved cases to higher support tiers while maintaining customer satisfaction.
- Document common issues and solutions in the internal knowledge base.
- Maintain accurate records of all support interactions and meet SLA targets.
Required profile
- High school diploma or equivalent.
- Advanced English proficiency (C1 level).
- Minimum 6 months experience in technical support or help‑desk roles.
- Strong troubleshooting, diagnostic, and communication skills.
Required skills
- Proficiency with Windows OS (Windows 7 and later).
- Ability to install, configure, and deploy Windows‑based software.
- Experience with support platforms such as Salesforce, Zendesk, or ServiceNow.
Questions fréquentes
Por que reporta esta oferta?
Explorar más
Salarios, guías y búsquedas en Costa Rica.
Postula en 30 segundos
Ingresa tu email para postular. Se creara una cuenta automaticamente.
Al continuar, aceptas nuestras condiciones de uso.
Ya tienes cuenta? Iniciar sesion
¿Una pregunta sobre esta oferta?
Hágala aquí: recibirá el resumen completo por correo, de inmediato.
Publicado hace 1 semana
Expira en 1 mes
16 vistas · 0 interested
Aumenta tus posibilidades
Sube tu CV: te propondremos las ofertas que coinciden con tu perfil.
Analizando tu CV...
Movate
Lagunilla
Ofertas relacionadas
-
Junior Data Analyst
Movate Lagunilla -
Principal Scientific Research Expert - Computational Theory & Physics
Gramian Consulting -
SAP Business Process Manager
Freudenberg Medical Alajuela -
Client Tech Support – Senior Associate I
Infinite Computer Solutions San Jose -
Senior AI Compute Infrastructure Engineer
Kraken