Supervisor de Call Center - Productos Financieros

About the role

We are looking for a dynamic Call Center Supervisor to lead a high‑performing team selling financial products, including credit cards. The ideal candidate is passionate about achieving targets, developing talent, and delivering an excellent customer experience.

Key responsibilities

• Lead, motivate and develop a team of advisors to meet commercial goals and performance indicators.
• Monitor team results continuously through analysis of productivity, quality, sales and efficiency metrics.
• Implement continuous‑improvement strategies to boost performance and productivity.
• Conduct feedback sessions, coaching and mentoring to strengthen commercial competencies.
• Ensure compliance with operational processes, internal policies and quality standards.
• Design action plans to improve individual and group performance.
• Communicate business guidelines, campaigns and initiatives effectively.
• Foster a positive, teamwork‑oriented work environment focused on results.

Required profile

• High school diploma (Bachillerato) or equivalent.
• Proven experience leading and supervising Contact Center teams.
• Strong knowledge of financial products, especially credit‑card sales.
• Track record of meeting KPI targets in productivity, quality and sales.
• Preferably familiar with COPC methodology.
• Excellent leadership, communication, negotiation and decision‑making abilities.

Required skills

• Knowledge of financial product offerings.
• Understanding of COPC best‑practice methodology (desired).

What we offer

• Job stability and statutory benefits.
• Motivating and collaborative work environment.
• Continuous training to enhance leadership skills.
• Clear career growth and professional development opportunities.
• Attractive incentive scheme based on goal and KPI achievement.
• Participation in improvement and innovation projects within the Contact Center.