Service Governance Specialist (AMER)

About the role

The Service Governance Specialist supports the maintenance and execution of GoGlobal's service governance framework across all service lines. The role is primarily responsible for country-level Statement of Work (SoW) drafting and pricing computation, ensuring accuracy and consistency with approved governance standards. It is a remote position.

Key responsibilities

• Develop country-specific SoW templates for services in response to proposal requests.
• Apply the approved pricing methodology to calculate SoW pricing accurately and consistently across both service lines.
• Maintain end-to-end ownership of SoW documentation, keeping updates to scope and pricing current.
• Flag out-of-standard scope or pricing trends to the Manager for review.
• Answer internal scope and pricing enquiries from deal owners and escalate exceptions as appropriate.
• Collaborate with Global Product Owners, Portfolio Managers and GPNM on local partner capability and fee structures.
• Contribute to continuous improvement initiatives within the Service Governance function.

Required profile

• Bachelor's degree in Business Administration, Human Resources, Finance or a related field.
• 3-5 years of experience in professional services, accounting and tax/payroll/entity management or commercial support.
• Proficiency in written and spoken English.
• Prior exposure to contract management, scope documentation or pricing/commercial analysis is an advantage; multi-country experience is also an advantage.

Required skills

• Microsoft Office 365 (Excel, Word, PowerPoint, SharePoint, Teams).
• Attention to detail and ability to handle multiple SoW requests at once.
• Advantages: Excel macros, Confluence, pricing tools, ERP systems or CPQ platforms.

What we offer

• Remote and hybrid working arrangements.
• Autonomy, ownership and merit-based career progression.
• A diverse, collaborative global team and opportunities across international markets.