Service Agent

About the role

The Service Agent provides front‑line administrative and customer‑service support at the FedEx counter. You will interact directly with customers, helping them track shipments, answer product queries, and process pickups.

Key responsibilities

• Assist customers with package tracking and answer questions about FedEx services.
• Handle counter transactions, including taking information for pickups and processing shipments.
• Maintain and audit records, files, and air‑waybill invoices as required.
• Perform first‑line operational tasks such as data entry, ramp activities, sorting, tracking, dispatch, and local customer service.
• Support additional duties assigned by supervisors.

Required profile

• High school diploma or equivalent.
• Previous administrative or customer‑service experience in a service environment.
• Strong attention to detail, planning, organization, and problem‑solving abilities.
• Ability to lift 50 lb and maneuver individual packages up to 150 lb using appropriate equipment.
• Excellent communication and interpersonal skills.

Required skills

• Basic computer proficiency.
• Light typing, filing, and general office skills.

What we offer

• Opportunity to work for a globally recognized logistics leader.
• Professional development in a dynamic, customer‑focused environment.