Senior Technical Account Manager

About the role

The Senior Technical Account Manager (TAM) is a strategic, customer‑facing position that supports Veeam’s largest and most complex Enterprise and VCSP accounts. As a trusted technical advisor, you will align Veeam solutions with customer business goals, accelerate data‑management outcomes, and guide customers throughout the lifecycle.

Key responsibilities

• Build deep understanding of customer priorities, IT strategies, and data‑center environments.
• Act as a trusted advisor and subject‑matter expert on Veeam solutions.
• Support issue management, escalations, and resolution in partnership with Support and Engineering.
• Provide guidance on operational planning, risk mitigation, and deployment strategies.
• Serve as the primary technical advocate across internal teams (Sales, Support, Engineering, Product).
• Lead regular cadence calls and Quarterly Business Reviews (QBRs).
• Perform health checks, recommend optimisations and best practices.
• Partner with Sales to identify new opportunities and drive account growth.
• Deliver knowledge‑transfer sessions, best practices, and lessons learned.
• Manage multiple accounts and projects simultaneously; travel up to 50% for customer engagements.

Required profile

• Strong experience in Technical Account Management, Pre‑Sales Engineering, or similar customer‑facing technical roles.
• Deep knowledge of data protection, data management, and backup solutions.
• Hands‑on experience with virtualization technologies (VMware, Hyper‑V).
• Solid understanding of enterprise infrastructure, storage, networking, and cloud architectures.
• Proven ability to support enterprise customers and manage complex environments.
• Excellent troubleshooting, escalation management, and problem‑solving skills.
• Ability to manage multiple accounts and projects simultaneously.
• Strong communication and presentation abilities.

Required skills

• Veeam Data Platform
• VMware
• Microsoft Windows / Active Directory
• Hyper‑V
• AWS, Azure, GCP
• Enterprise Storage
• Backup & Recovery
• Networking protocols
• Data‑center infrastructure
• Business continuity
• DevOps environments