Senior Seller Success Manager

About the role

Amazon Autos is reshaping how customers discover and purchase vehicles online. As a Senior Seller Success Manager you will act as a trusted advisor to automotive dealers, helping them grow their presence on Amazon’s marketplace.

Key responsibilities

• Build and maintain strong relationships with dealer partners, monitoring satisfaction and account health.
• Drive sustainable business growth using data‑driven insights and marketplace expertise.
• Develop and present customized solutions that align with dealer goals.
• Analyze performance metrics to identify opportunities for selection quality, pricing competitiveness, and customer experience improvements.
• Partner with dealer leadership to create strategic account plans that unlock new revenue streams.
• Manage escalations, providing solutions to maintain healthy account operations.
• Identify and champion process improvements, promote adoption of new tools, and share best practices.
• Collaborate cross‑functionally with internal teams to advocate for dealer needs.

Required profile

• Entrepreneurial mindset with a passion for fast‑paced, start‑up environments.
• Strong relationship‑building and communication skills.
• Analytical thinking and ability to translate data into actionable strategies.
• Experience working with senior dealer leadership (GM, VP level).
• Proactive problem‑solver who can manage escalations effectively.

Required skills

What we offer

• Opportunity to shape a rapidly growing business unit.
• Collaboration with industry‑leading professionals.
• Exposure to innovative e‑commerce and automotive technologies.