Senior Order and Billing Operations Analyst

About the role

SentinelOne is looking for a Senior Order and Billing Operations Analyst to manage the end-to-end billing process, from processing sales orders and invoicing to resolving billing inquiries and supporting collections. The role reports to the Billing Operations Manager and is a hybrid position based at the SentinelOne office in Heredia, Costa Rica.

Key responsibilities

• Process sales orders into the billing system, ensuring data integrity and accuracy.
• Interface with channel partners to gather purchase orders and support credit consumption invoicing.
• Invoice customers with a focus on timeliness, completeness and accuracy.
• Respond to account, invoice and billing inquiries from customers, channel partners and internal Customer Success teams, and resolve disputes.
• Support collections, including reaching out to partners with past-due accounts as needed.
• Take part in system and process optimization projects, field audit requests and perform account reconciliations of bookings and billings.
• Review accounts with partners and management, escalating issues as necessary.
• Calculate monthly MSSP (Managed Security Service Provider) consumption data for billing.

Required profile

• Bachelor's or Associate degree in Accounting preferred.
• Experience with billing systems such as NetSuite and Salesforce, or similar software.
• Familiarity with subscription and overage usage billing practices in the US and globally.
• Working knowledge of, or willingness to learn, US sales tax billing requirements.
• Willingness to work Costa Rica time zone hours with some overlap to US West Coast hours.
• Strong analytical skills, attention to detail and ability to handle a high volume of tasks under tight deadlines.

Required skills

• Proficiency in Excel, including formulas and pivot tables.
• Strong professional communication with stakeholders.
• Desire to leverage AI tools to automate routine tasks.

What we offer

• Restricted Stock Units (RSUs) and Employee Stock Purchase Plan (ESPP).
• Medical, dental and vision insurance, plus private health coverage.
• Competitive leave benefits and gender-neutral parental leave.
• Home office and internet or mobile phone allowances.
• Hybrid work model with flexible hours, wellness programs and an in-office lunch program.