Senior Client Success Manager

About the role

Tailored Management, a people-first workforce solutions firm specializing in contingent staffing, recruitment operations and program management, is looking for a Senior Client Success Manager in Escazu, working hybrid. The role leads strategic client relationships and supports contingent workforce programs across the United States, acting as a trusted advisor to clients and MSP partners.

Key responsibilities

• Serve as the primary point of contact and strategic account owner for an assigned portfolio of contingent workforce programs.
• Build and maintain strong relationships with client stakeholders and MSP partners, improving service delivery and strengthening partnerships.
• Partner with senior leadership and internal teams to develop account strategies, business proposals and program enhancements.
• Lead client meetings and scorecard reviews, turning performance metrics and feedback into action plans.
• Work with Operations, Recruiting, HR, Payroll, Onboarding and Compliance teams to align on client expectations.
• Partner with Recruiting Leadership to evaluate performance and improve staffing outcomes.
• Analyze historical workforce data with MSP partners and hiring managers to forecast staffing needs.

Required profile

• Bachelor's degree in Business Administration or a related field.
• 5+ years of experience in client success, account management or high-volume operations, focused on client relationships.
• Experience with PEO, MSP or contingent workforce programs is preferred.
• Advanced English (CEFR C1 or higher).

Required skills

• Strong client relationship management, strategic thinking and consultative problem solving.
• Ability to lead client meetings, presentations and executive-level discussions.
• Analytical skills and experience interpreting KPIs, SLAs and workforce data.
• Working knowledge of contingent workforce compliance and audit practices.
• Proficiency in Microsoft Excel, Power BI, Microsoft Office and Microsoft Teams.

What we offer

• Medical coverage through PALIG, annual medical check-up reimbursement and prescription medication coverage.
• Vision coverage, dental insurance and life insurance.
• Accrued vacation and personal leave.