Senior Business Process Manager - Finance

About the role

Moody's is hiring a Senior Business Process Manager for its Finance Transformation & Strategy team in Heredia, Costa Rica. The role combines deep finance expertise with structured process improvement methods to improve complex finance processes, including SOX controls, and is described as a strategic, high-visibility individual contributor position with regular exposure to senior finance leadership.

Key responsibilities

• Lead finance process optimization and transformation initiatives from problem definition and root-cause analysis through future-state design, implementation, adoption and benefits realization.
• Assess processes, controls, data inputs and outputs, handoffs and risks across close and consolidation, management and regulatory reporting, planning and forecasting, revenue and billing.
• Map current state, identify root causes, quantify opportunities, define future state and sustain improvements using structured process improvement methods.
• Design stronger controls and standardized ways of working that improve accuracy, transparency, scalability, accountability and compliance.
• Establish process governance and ownership, including decision rights, roles, policies, performance measures, documentation standards and continuous-improvement routines.
• Lead stakeholder alignment and change adoption across Finance, Accounting, Data, Technology, Risk and other partners, resolving competing priorities.
• Track and communicate outcomes such as control effectiveness, quality, cycle time, capacity, cost, adoption and realized benefits.
• Coach teams in process excellence, problem solving, process ownership, controls, measurement and continuous improvement.
• Apply technology and AI solutions where they enable an approved future-state process, partnering with technical teams on requirements, controls, delivery and adoption.

Required profile

• Bachelor's degree or equivalent practical experience.
• 5 to 8 years of experience leading process transformation, excellence or operating-model improvement, mostly in Finance or finance-adjacent functions such as controllership, shared services, audit or finance advisory.
• Proven track record of end-to-end process improvement initiatives, from diagnosis and design through implementation and benefits realization.
• Experience establishing process governance, ownership, performance measures, control frameworks, documentation standards and continuous-improvement routines.
• Ability to influence senior finance leaders and align globally distributed, cross-functional teams without direct authority.
• Experience across global organizations and applying technology and AI to process improvement preferred.

Required skills

• Lean Six Sigma Black Belt or Green Belt certification (with a portfolio of completed, quantified improvement projects) or equivalent mastery of structured process improvement methods.
• Deep working knowledge of core finance processes, controls, data and operating models.
• Familiarity with enterprise finance platforms such as SAP, OneStream, Power BI or Microsoft Fabric preferred.