Salesforce Sales Cloud & Commerce Cloud Functional Analyst (Remote)

About the role

Excel Nearshore is hiring a Salesforce Sales Cloud and Commerce Cloud Functional Analyst for a fully remote, full-time position. The role optimizes a client's sales and e-commerce processes in Salesforce (Lightning) and Commerce Cloud, covering pipelines, orders, revenue forecasting and geolocation integrations. It works in a medtech environment handling regulated data, addresses redundancies with Siebel and silos with Oracle EBS, and integrates L1/L2 support duties into the project office.

Key responsibilities

• Configure and troubleshoot Sales Cloud (Leads, Accounts, Contacts, Opportunities, Activities, Campaigns, Products, forecasting) and Commerce Cloud (catalogs, carts, payments, B2B)
• Build Flows, Process Automation and approval workflows, and optimize lead assignment, opportunity management and sales stages
• Configure B2B storefronts, pricing, price books, promotions and order integrations, and support real-time and batch integrations for inventory, pricing, tax and orders
• Handle L1/L2 support during business hours and on-call for P1 incidents, triaging pipeline errors, order sync issues and storefront bugs
• Analyze requirements, run fit-gap assessments and implement integrations with Oracle EBS, Google Geolocation, Xactly and other tools, plus RCA and CAPA
• Enforce compliance with ISO 27001, HIPAA/GDPR and FDA guidelines, manage RBAC, audits and data encryption
• Identify Einstein automation and AI opportunities, document configurations, join CAB reviews and user training, and support minor development such as Flow Builder and Apex/Visualforce testing

Required profile

• 5+ years of functional experience with Salesforce Sales Cloud and Commerce Cloud in Lightning, including CPQ, Einstein and storefronts
• Bachelor's degree in Business, IT or a related field
• Solid understanding of sales processes and end-to-end sales/commerce flows, including ERP and geolocation integrations in regulated industries
• Knowledge of healthcare standards (PHI privacy, FDA compliance) and ISO 27001 controls
• Familiarity with ITIL processes and ITSM tools; Salesforce certifications and ITIL Foundation preferred

Required skills

• Configuration of objects, workflows, validation rules and page layouts
• Troubleshooting and reporting with dashboards for forecasting
• Proficiency in Salesforce B2B Commerce Cloud