Reservations Agent (Non-Management)

About the role

The Four Seasons Resort Costa Rica at Peninsula Papagayo is seeking a Reservations Agent to sell the resort, provide information to prospective guests, and ensure guest satisfaction through accurate reservation handling.

Key responsibilities

• Capture sales from incoming reservation calls and complete internal reservation forms.
• Answer general reservations email, process brochure requests and handle guest complaints per Four Seasons policy.
• Process WRO, Trust, Internal, and FIT reservations; confirm or guarantee non‑guaranteed bookings.
• Run reports for special requests, VIP guests, and hard‑blocked rooms; inform management of any special attention needs.
• Monitor front‑desk reservations made the night prior and address recurring issues.
• Contact guests or travel planners to clarify preferences before arrival.
• Process employee compensation and Friends & Family requests with guidance from department heads.
• Assist with guest inquiries, support group pre‑planning, and perform other tasks assigned by reservations management.

Required profile

• Strong leadership, interpersonal and analytical abilities.
• Ability to prioritize, adapt to changing operational needs, and maintain a passion for service.