Property Tax Associate

About the role

We are looking for a highly organized and detail‑oriented Property Tax Associate to support our New York City property tax appeal operations remotely from Costa Rica. The role involves client communication, document processing, analytical work, and operational support while working on U.S. Eastern Time business hours.

Key responsibilities

• Communicate with clients and their staff via phone and email in English, collect required documents, signatures, and supporting information.
• Assist with directing and handling incoming calls, providing professional and timely communication.
• Prepare and process property tax appeal documents and applications for the NYC Tax Commission.
• Review property assessments and help prepare for tax appeal hearings.
• Maintain accurate records and update information within company systems.
• Organize property income and expense documentation.
• Collaborate with the Tax Appeal team to improve workflows and operational efficiency.
• Support marketing initiatives by updating property records and coordinating mailings.
• Perform additional duties as assigned, including occasional weekend work during peak periods.

Required profile

• C1 level English proficiency (written and verbal).
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational abilities.
• Ability to manage multiple priorities and meet recurring deadlines.
• Strong analytical and problem‑solving skills.
• Self‑motivated, able to work independently.
• Learning agility and willingness to develop new skills.
• Sense of urgency and ability to motivate clients to respond promptly.
• Reliable high‑speed internet connection.
• Interest in real estate or investment properties is a plus.

Required skills

• Microsoft Office
• Google Workspace

What we offer

• Remote work aligned with U.S. Eastern Time business hours.
• Full‑time schedule with occasional weekend compensation during peak periods.
• A collaborative culture built on transparency, innovation, dedication, continuous learning, and fun.