Project Intake Analyst - Design & Construction

About the role

JLL is hiring a Project Intake Analyst for its Design & Construction (D&C) Project Controls Program in San Jose. The role sits between the Coordinator and Manager levels and evaluates incoming project requests with data-driven analysis, using AI-enabled tools and in-house platforms to speed up triage, improve routing accuracy and surface actionable insights. It also involves building dashboards, improving data quality and reporting on intake performance.

Key responsibilities

• Build and maintain interactive dashboards (QuickSight, Tableau, Power BI or similar) showing intake KPIs such as time-to-assignment, SLA adherence, completion rates and workload by region, plus self-service reporting and executive summaries.
• Analyze intake data across new construction, renovations and small-scale projects to spot trends, bottlenecks and cycle-time variances, and run root-cause analysis on delays and rework.
• Improve data quality through cleansing, standardization and enrichment, and establish data governance practices including data dictionaries and validation rules.
• Develop forecasting models and scenario analyses for capacity planning and intake scheduling, and use AI tools (e.g. Amazon Q, Amazon Quick Suite, internal ML/NLP solutions) to automate triage, classification and routing, while validating their output.
• Evaluate incoming project requests for completeness and feasibility, conduct data quality audits, and support the Intake Manager in peer reviews and routing accuracy checks.
• Prepare analytical briefings for intake calls and stakeholder meetings, partner with coordinators and managers, and work with operations, finance, real estate and facilities teams.
• Propose workflow improvements, refine scoring models and routing criteria, and contribute to SLAs and performance benchmarks.

Required profile

• 4-6 years of experience in data analysis, project analytics, project coordination or operations in corporate real estate, facilities management, design & construction or professional services.
• Proven experience building dashboards and performance reports, and improving data quality to drive process improvement.
• Intellectually curious, adaptable in a fast-paced environment, customer-oriented, and able to link insights to organizational priorities.

Required skills

• Dashboards and visualization with QuickSight, Tableau, Power BI or similar.
• Data cleansing, standardization and data governance experience.
• Preferred: hands-on experience with AI tools, generative AI and machine learning; understanding of design and construction project lifecycles and project controls.
• Advanced Excel (pivot tables, Power Query), SQL or similar query languages, and familiarity with ETL concepts.
• Familiarity with project management principles, intake/workflow platforms and ticketing systems.