Facilities Manager - Life Sciences IFM Account Director

About the role

JLL is hiring a Facilities Manager who leads the strategic and operational direction of a regional Life Sciences IFM account in San Jose, Costa Rica. The role ensures service delivery complies with pharmaceutical, biotech and medical device regulatory standards (GMP, FDA, etc.) and acts as the main executive contact between the client and the organization, overseeing multi-country teams, financial performance and regulatory compliance.

Key responsibilities

• Client relationship management: act as the primary executive contact and build trust through transparent performance communication.
• Technical operations oversight: ensure preventive and corrective maintenance of critical systems such as cleanrooms, qualified HVAC, purified water and validation equipment in line with GMP.
• Financial management: own the account P&L, budgeting, cost control and reporting.
• Team leadership: lead, develop and retain multi-country account management teams.
• Vendor and subcontractor management: oversee qualification, audits and documentation of specialized service providers.
• Regulatory compliance support: coordinate audits and health authority inspections with the client's quality teams.
• Strategic initiatives: drive digital transformation, sustainability and energy efficiency aligned with ESG goals.

Required profile

• Experience in facility management, preferably in regulated life sciences environments.
• Multinational Latin American account experience preferred.
• Fluent English and Spanish; Portuguese highly desirable.
• Engineering, business or science degree preferred; CFM/FMP/PMP certifications a plus.
• Budget management experience of typically USD 10M-50M+ annually.
• Frequent regional travel required.

Required skills

• Strong knowledge of GMP and FDA regulations.
• Account management, people management and business acumen.