Program Coordinator

About the role

OTSI is hiring a Program Coordinator in Carmen, Costa Rica, within its Hi Tech staffing business. The role covers coordinating calendars, meetings and communications for managers, projects and staff, supporting the Costa Rica team with local meetings and file requests, and maintaining HR and administrative records.

Key responsibilities

• Coordinate calendars, invitations and meeting logistics for managers, projects and staff meetings; share weekly time-off updates and keep a calendar of key dates.
• Review and coordinate leadership meeting invitations and calendar commitments daily.
• Support the Costa Rica team with local meetings, file requests and occasional training coordination.
• Prepare roster and headcount reports, update organizational charts and public distribution lists, and process employee onboarding and offboarding.
• Maintain Teams channels, SharePoint sites and trackers, the vacation tracker, and send service-anniversary reminders to managers.
• Track corporate training completion (Standards of Business Conduct, Global Trade, Records Management).
• Compile monthly direct-report summaries and manager accomplishments, coordinate Engineering and Enablement monthly reviews, and keep SharePoint folders organized.
• Maintain SharePoint content and structure, support monthly program materials, and coordinate All Employee meetings and Quarterly Business Reviews (invitations, agendas, presentation inputs, session hosting, executive summaries, recognition items).
• Consolidate quarterly presentation materials and provide employee information for business continuity planning when requested.
• Identify process improvements, clean up SharePoint sites and explore automation for recurring trackers, including AI license tracking.

Required profile

• Advanced English (B2+ to C1) and strong written and verbal communication.
• Excellent organization, attention to detail, follow-through and ability to coordinate several deliverables at once.
• Service-oriented, energetic approach and confidence working with managers and cross-functional teams.

Required skills

• Advanced Microsoft Excel; strong PowerPoint and OneNote, including presenting information clearly.
• Comfort using Microsoft Teams and SharePoint.
• Preferred: Power Automate, SAP, Microsoft Copilot or other AI productivity tools, and familiarity with Kaizen.