Product Complaint Investigator

About the role

The Product Complaint Investigator conducts investigations of product complaints through laboratory analysis, documentation, and cross‑functional collaboration. The role supports multiple product lines, ranging from moderate to high complexity, and contributes to continuous improvement of quality systems.

Key responsibilities

• Perform product complaint investigations, including decontamination, analysis, testing, and technical documentation.
• Execute investigations for several product lines and prepare SEFs with guidance from senior engineers.
• Analyze products using measurement tools (calipers, micrometers, DMMs) and compare results to specifications.
• Maintain compliance with quality systems, procedures, and regulatory requirements.
• Participate in cross‑functional meetings, escalate out‑of‑spec findings, and support continuous improvement initiatives.

Required profile

• Technical degree or partially completed Bachelor’s program (30‑60%).
• Minimum 2 years of relevant experience.
• English proficiency at B2–B2+ level.

Required skills

• Use of laboratory measurement tools such as calipers, micrometers, and digital multimeters.
• Technical writing and documentation skills.
• Knowledge of quality systems and regulatory requirements.