Case Manager and Psychosocial Support

About the role

The International Organization for Migration (IOM) seeks an experienced Case Manager to provide psychosocial support to voluntary assisted return beneficiaries in Costa Rica. The role combines case management with direct psychosocial assistance for vulnerable migrants.

Key responsibilities

• Manage individual cases, ensuring timely and quality support for beneficiaries.
• Provide psychosocial counseling and follow‑up services.
• Coordinate with institutional and UN partners and maintain effective client relationships.
• Document case information, produce reports and ensure compliance with IOM procedures.

Required profile

• Bachelor’s degree in psychology and registration with the Professional Association of Psychologists.
• Minimum four years of experience working with vulnerable populations, preferably in humanitarian settings.
• Fluency in English and Spanish (both oral and written); additional languages are an advantage.
• Strong analytical, organizational and multitasking abilities.

Required skills

• Responsibility: adherence to procedures, meeting deadlines and quality standards.
• Customer orientation: establishing and maintaining effective client relationships.
• Communication: clear written and verbal communication, active listening and feedback.
• Teamwork: contributing to a collaborative and respectful team environment.