Procurement & Operations Specialist

About the role

TCS Costa Rica is hiring a Procurement & Operations Specialist (also called Procurement Intake & Operations Analyst) for its Corporativo el Cafetal site, working onsite. The role supports procurement operations by managing intake workflows, ensuring accurate request routing and driving timely execution across category, sourcing and purchasing teams. It acts as a central coordinator that progresses self-guided requests, keeps visibility into request status, resolves bottlenecks and ensures requests move efficiently through the procurement lifecycle.

Key responsibilities

• Review incoming procurement requests submitted via intake tools and validate their completeness, accuracy and required documentation
• Confirm routing to the right teams based on category, complexity and spend thresholds, and reject or return incomplete submissions with clear guidance
• Monitor intake queues and assignment logic, identify misrouted or incomplete submissions and act as a central point of coordination for low-touch, self-guided tickets
• Follow up with stakeholders to drive timely action and track requests through intake, due diligence and purchasing workflows
• Escalate delays, bottlenecks or capacity constraints and highlight aging requests
• Report on workflow performance and recommend improvements to speed, accuracy and user experience

Required profile

• Advanced English communication
• Experience in procurement, purchasing or operations coordination
• Strong organizational and follow-up skills, able to handle multiple requests and stakeholders at once
• Strong communication with senior audiences

Required skills

• Familiarity with ServiceNow and Coupa preferred
• Excel or reporting tools
• Experience with ticketing/intake systems such as ServiceNow or Coupa