Payroll Lead Analyst

About the role

Citi is looking for a Payroll Lead Analyst in Heredia, Costa Rica. This is a strategic role that acts as a recognized technical authority in the payroll area, advises senior management, and guides colleagues and occasional external customers. It requires basic commercial awareness and strong communication and diplomacy skills.

Key responsibilities

• Manage multiple payroll teams or a functional area depending on the size of the business.
• Manage team performance and problem resolution.
• Advise senior management on the performance of the assigned payroll area(s).
• Work with outside departments and customers to set projects and priorities, and build key relationships.
• Discuss issues and business specifications with businesses.
• Manage the department budget and cost activities.
• Evaluate subordinates' performance and recommend pay increases, hiring, terminations and other personnel actions.
• Ensure procedures are followed, help define standards and take responsibility for end results.
• Assess risk in business decisions, uphold compliance with laws, rules and regulations, follow policy, act ethically and escalate control issues.

Required profile

• 6-10 years of experience in a related role, with commensurate experience in people management.
• Bachelor's or university degree; a Master's degree is preferred.
• Developed communication and diplomacy skills to influence colleagues and external customers.