Marketing Operations Associate

About the role

Roche's Global Digital Hub sits within the Roche Services & Solutions Center and strengthens Roche's digital capabilities globally through social media management, brand support, digital publishing, marketing automation, copywriting and creative design. As a Marketing Operations Associate, you join the Global Digital Hub team to help deliver its long-term outcomes and strategy, supporting and executing digital operations initiatives with stakeholders.

Key responsibilities

• Execute end-to-end digital customer communications and notifications on global platforms, manage mailing lists and track distribution
• Drive digital product activation and master data management in SAP and WoMDER to ensure complete, compliant and accurate setups
• Provide daily operational support to global stakeholders and affiliates, resolve tool logic issues, safeguard data integrity and maintain audit readiness
• Work with affiliates on localized inputs, system rollouts and user enablement via platforms such as Cornerstone
• Identify operational bottlenecks and drive process standardization, automation and workflow optimization

Required profile

• BSc/MSc degree (desirable in Digital Marketing, IT, Communication or Business)
• 1-3 years of digital operations or shared services experience
• Strong English communication skills
• Detail-oriented, analytical and customer-focused, with a passion for digital systems and continuous improvement

Required skills

• Hands-on experience with enterprise systems such as SAP, digital workflow tools and data management platforms
• Strong understanding of process-driven environments and standard global execution