Senior Event Planner – Client Experience Delivery

About the role

Deloitte University's Client Experience Delivery team supports in-person and virtual events, including the Next Generation CXO Academies, within Deloitte's Executive Accelerators. As a Senior Event Planner, you will act as the main link between the team in India and the event lead for each event, coordinating design, proofreading, print and final delivery. The team works on internal role programs and other events for chief executives.

Key responsibilities

• Coordinate and monitor design, proofreading and printing projects using a production tracker and resource plot, tracking dependencies and communicating constraints to event leads and program teams.
• Order gifts, supplies and materials for each event, research and present gift ideas that fit firm policy and program budgets, and assess production requests against firm policies and brand standards.
• Work with vendors to gather printing and ordering timelines, communicate them to the program team and remind the team of approaching deadlines.
• Oversee production items assigned to the Client Experience Delivery USI team and prepare templates for event communications.
• Review vendor invoices for accuracy and submit them for payment processing.
• Share leading practices with Event Leads, implement new procedures and technology, and perform a quality check before final production.
• Manage the transfer of electronic documents, delivery of proofs for review and delivery of final products to Deloitte University.

Required profile

• Bachelor's degree.
• At least three years of experience in coordination and production management with a record of delivery and client satisfaction.
• Good understanding of general business operations; ability to anticipate and address project issues.
• Strong English and Spanish, oral and written.
• Able to work evenings and weekends during events (infrequent) and to travel as needed.
• Legally authorized to work in Costa Rica without employer sponsorship.
• Preferred: professional services firm or agency experience.

Required skills

• Advanced knowledge of Microsoft Office Suite.
• Multitasking in a high-volume environment, attention to detail, organization and strong follow-up.
• Professional communication under pressure.