Major Account Executive – Strategic Sales
DHL Express · Heredia
Descripcion del puesto
About the role
The Commercial Department of DHL Express Costa Rica is looking for a Major Account Executive based in San José. You will manage and grow a portfolio of high‑value strategic customers, ensuring long‑term profitable relationships and delivering a best‑in‑class customer experience.
Key responsibilities
- Strategic Account Management: act as primary contact for key stakeholders, develop tailored account plans, and increase share of wallet.
- Business Development & Consultative Selling: identify and qualify new opportunities, present customized DHL Express solutions, and lead commercial negotiations.
- Performance Analysis & Reporting: monitor volume, revenue, profitability, and trends; maintain accurate data in CRM systems.
- Internal Collaboration: work closely with Operations, Customer Service, Finance, Credit, Marketing, and Pricing to resolve escalated issues and support cross‑functional projects.
- Market Insights & Thought Leadership: stay informed on market trends and competitive activity, sharing insights with internal teams.
Required profile
- Bachelor’s degree in Business Administration, International Business, Marketing, Engineering or related field.
- 3+ years of B2B sales, key account management or strategic/commercial experience, preferably in logistics, express or supply chain.
- Proven ability to build relationships with high‑value customers and conduct complex negotiations.
- Strong consultative selling skills and data‑driven approach to identifying customer needs.
Required skills
- CRM systems
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Publicado hace 2 horas
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DHL Express
Heredia