Inbound Sales Representative (Remote)

About the role

A U.S.-based healthcare company specializing in audiology, tinnitus management and hearing care is hiring an Inbound Sales Representative through its recruiter, South. The role is remote and full-time, Monday to Friday, and is open to candidates living in Latin America. You will be the first point of contact for potential patients who have already shown interest, guiding them to book an appointment with an audiologist.

Key responsibilities

• Answer new inbound leads within 60 seconds of receiving an inquiry during your shift.
• Connect with potential patients by phone, understand their concerns and guide them to book an appointment with an audiologist.
• Build rapport through friendly, empathetic and professional conversations, and handle objections confidently.
• Follow up with leads by phone and text message to maximize appointments.
• Maintain accurate contact details, notes and lead status in GoHighLevel CRM.
• Meet daily targets for response time, conversations, appointments booked and attendance.
• Collaborate with the team so the experience from inquiry to appointment is smooth.

Required profile

• At least 2 years of experience in phone-based sales, inside sales or a similar customer-facing role.
• Strong communication skills and the ability to build trust and rapport over the phone.
• Warm, patient and empathetic approach, especially with older adults or people with health concerns.
• Confidence in handling objections, following up and closing with a clear next step.
• Quiet, professional home workspace and reliable internet.
• Full-time commitment to the assigned shift; candidates must be able to devote their working hours exclusively to this role.

Required skills

• CRM experience to manage leads and track activities.
• Nice to have: previous sales experience in healthcare-related fields, experience with GoHighLevel or other CRM/dialing platforms, and experience with inbound leads and high-speed lead response.

Applications are submitted in English; a short Loom video presentation is optional but gives priority. AI tools are not allowed during interviews, and contractors may be asked for references later.