Inbound Sales Associate – Customer Service & Warranty Sales

About the role

The Inbound Sales Associate will handle incoming customer contacts via phone, email, chat or social media, supporting the sales team and promoting extended warranty and product registration plans. You will build rapport, identify sales opportunities, and ensure a positive post‑sale experience for US‑based customers.

Key responsibilities

• Answer inbound inquiries and guide customers through product registration and warranty options.
• Upsell extended service plans for existing appliances in customers' homes.
• Maintain accurate records in multiple database and CRM systems.
• Meet or exceed defined KPIs and quality standards.
• Collaborate with other departments to achieve sales targets.
• Provide clear, empathetic communication to resolve objections and regain confidence.

Required profile

• High School Diploma or GED.
• 1‑3 years experience in a call‑center or BPO sales environment.
• Fluent spoken English for US customers.
• Strong communication skills with a professional, energetic demeanor.
• Self‑motivated, detail‑oriented and able to manage multiple tasks.

Required skills

• Proficiency with CRM platforms.

What we offer

• Opportunity to work in a fast‑paced, customer‑focused environment.
• Potential for career growth within a large sales organization.