HR Generalist - CR

About the role

Terumo Neuro is looking for an HR Generalist in Alajuela, Costa Rica. The role supports the day-to-day operations of the HR department by providing guidance, coordination and support across HR functions, including administering policies and procedures, handling employee relations matters and helping with performance management while ensuring compliance with employment laws and company standards.

Key responsibilities

• Handle administrative and transactional HR duties and assist with more strategic HR initiatives, working with internal HR teams and client groups.
• Coordinate and support the associate offboarding process, including exit interviews, feedback collection and offboarding documentation.
• Manage HR initiatives, programs and practices with consistent follow-up.
• Explain HR policies, procedures and legal standards to associates and people managers, and guide them on employee relations matters.
• Analyze HR data, identify trends and contribute to HR insights that improve engagement and business performance.
• Resolve routine employee relations matters and respond to low-level concerns, documenting issues and ensuring compliance.
• Support the Integrated Talent Management framework, focusing on performance evaluation and associate development.
• Comply with applicable laws and regulations, Quality Management System processes and ethical standards.

Required profile

• BS or BA in Human Resources, Business Administration, Industrial Engineering or a related field.
• At least three years of professional HR experience.
• Experience handling employee relations issues and supporting performance management.
• Strong knowledge of HR principles, employment laws, compensation, benefits and regulatory compliance.
• Ability to handle sensitive information confidentially; fully bilingual in written and spoken Spanish and English.
• Desired: performance management systems experience, manufacturing or medical device industry background, HR data analytics familiarity, labor relations and conflict resolution training.

Required skills

• Proficiency with HRIS systems and MS Office (Word, Excel, Outlook, PowerPoint, Teams).
• Strong written and verbal communication skills.