HR Connect Inquiry Management Generalist
Citi · Heredia
Descripcion del puesto
About the role
The HR Connect Inquiry Management Generalist provides operational support in a contact‑center environment, assisting employees and managers with HR‑related questions on total rewards, compensation, benefits, learning, and HR systems. This entry‑level position focuses on delivering a high‑quality client experience while handling cases and phone inquiries.
Key responsibilities
- Support the case inquiry management team by handling cases and phone calls.
- Act as an instructor for employees and managers on self‑service options and system usage.
- Address basic, generalist‑level HR inquiries.
- Measure client experience against defined metrics and ensure compliance with Citi policies.
- Assess risk in business decisions and escalate control issues as needed.
Required profile
- Previous contact‑center experience (preferred).
- Familiarity with Workday and ServiceNow (preferred).
- Basic knowledge of HR concepts (preferred).
- Intermediate to advanced English proficiency (written and spoken).
- Proficiency with Microsoft Office.
- Strong organization, time‑management, problem‑solving, and communication skills.
- High school diploma or equivalent.
Required skills
- Workday
- ServiceNow
- Microsoft Office
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Publicado hace 1 semana
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Citi
Heredia