Governance Social Media Specialist

About the role

As a Governance Social Media Specialist within Roche's Global Digital Hub, you will help shape and execute the company's social media strategy across multiple platforms. You will partner with business partners to enhance their online presence, ensure compliance, and deliver a cohesive digital experience for customers.

Key responsibilities

• Support and execute social media initiatives, collaborating with stakeholders to meet business goals.
• Monitor and respond to customer queries, adverse events, and product complaints on social channels.
• Maintain up‑to‑date account, billing, and payment information.
• Develop and report on performance metrics, helping partners optimise campaigns.
• Lead cross‑functional projects while maintaining a global perspective.
• Establish process governance principles and ensure proper documentation.

Required profile

• 1‑3 years of experience managing social media channels, including community management, campaign implementation, optimisation, and analytics reporting.
• Strong written and spoken English communication skills; additional languages are a plus.
• Detail‑oriented, well‑organized, and able to work independently and collaboratively.

Required skills