GBS HR Operations Lead - Americas

About the role

Baxter is looking for a GBS HR Regional Delivery Lead for the Americas. The role is central to moving HR operations into the existing GBS locations: it acts as a strategic partner during the transition and as an operational delivery manager afterwards. You will lead local HR service teams, ensure smooth onboarding of work, drive service excellence and continuously improve HR processes together with global and regional stakeholders.

Key responsibilities

• Define process transformation, technology enablement and data requirements with the business and HR function, and plan and execute the enterprise migration to GBS within the region
• Lead HR work transitions into the regional GBS locations, overseeing knowledge transfer, resource ramp-up, documentation standardization and post-transition stabilization
• Develop transition governance including KPIs, SLAs, performance scorecards and escalation frameworks, and support change management communication and training
• Drive global consistency in implementation and support hiring of GBS HR Operations resources, then oversee business stabilization after go-live
• Set the long-term strategic direction of HR Shared Services in the region, evaluate new service requests and seek efficiency gains
• Own service quality, customer satisfaction and continuous improvement, and deliver HR services in line with policies, global guidelines and local laws
• Manage risks and mitigation plans, and directly manage internal HR shared services staff or oversee vendor-delivered services

Required profile

• Bachelor's degree in human resources, business administration or a related field (master's preferred)
• At least 10 years of HR experience, including 3-5 years in a people management role
• At least 2 years of experience in HR transitions or transformation projects in a shared services environment
• Experience in global matrix organizations and across cultures
• At least 5 years managing and leading HR teams in large, complex, high-volume organizations
• Relevant HR or operational certifications (PHR, SPHR, SHRM-SCP, PMP, Six Sigma, etc.) are a plus