Front Office Manager – Hotel Operations

About the role

The Front Office Manager leads the hotel’s front desk team, acting as the primary link between guests and all hotel departments. You will ensure every guest receives a seamless experience from check‑in to check‑out while driving occupancy and revenue.

Key responsibilities

• Oversee all front office operations, maintaining high service standards.
• Monitor guest satisfaction trends and implement continuous improvement actions.
• Recognise regular and VIP guests and promote the hotel’s loyalty programme.
• Maximise room occupancy using up‑selling techniques and optimal rate management.
• Set departmental objectives, schedules, budgets, policies and procedures.
• Train, coach and evaluate front office staff, fostering teamwork and product knowledge.
• Maintain strong communication with all hotel departments.
• Manage staffing levels, performance issues and recruitment in line with company policies.
• Ensure compliance with security, fire, health and safety regulations.
• Support other departments as needed.

Required profile

• Degree or diploma in Hotel Management or equivalent.
• Minimum 3 years of supervisory experience in front office or similar hospitality role.
• Strong commercial awareness and sales capability.
• Proven experience managing budgets and profit‑and‑loss statements.
• Excellent leadership, interpersonal and communication skills.
• Resilient, accountable and able to work under pressure.
• Professional grooming standards and flexible attitude.

Required skills

• High level of IT proficiency.
• Experience with Property Management Systems (PMS) and front‑of‑house equipment.