Distribution Specialist – Control Tower Operations

About the role

The Control Tower Distribution Specialist will act as a key operational partner, ensuring shipment visibility, resolving service issues, and providing data‑driven insights to improve performance for UPS clients. You will work closely with supervisors, program managers and implementation teams to identify operational gaps, conduct root‑cause analysis and develop corrective actions.

Key responsibilities

• Monitor client‑specific performance metrics and drive continuous improvement plans.
• Conduct weekly, monthly and quarterly performance reviews and document action items.
• Coordinate holiday planning, emergency response, critical service support and executive escalations.
• Provide centralized oversight of client supply‑chain commitments, including premium order escalations.
• Develop business review materials and support strategic initiatives.

Required profile

• 2–3 years of administrative support experience in logistics or transportation.
• Bachelor’s degree preferred or in progress.
• Advanced English proficiency; Portuguese is a plus.

Required skills

• SQL
• Power BI
• Advanced Excel
• Data management and analysis
• Database extraction
• RPA and automation tools
• Basic programming (Python, VBA)
• SAP or other ERP systems
• UPS internal systems and tools
• Data visualization and dashboard creation

What we offer

• Permanent full‑time position (Grade 10C).
• On‑site work at the Aerocentro hub, Monday‑Friday 8:30 am‑5:30 pm with occasional flexible hours.
• Opportunity to grow within a Fortune Global 500 company.