Dispatcher

About the role

The Dispatcher coordinates daily freight movements across various service lines, acting as the central hub between drivers, carriers, customers, and internal teams. This fast‑paced position requires strong organization, clear English communication, and the ability to resolve issues in real time.

Key responsibilities

• Schedule and assign loads to company drivers or contracted carriers, planning routes and confirming pickup and delivery windows.
• Serve as the primary point of contact for drivers and carriers while en route, handling delays, breakdowns, or service issues.
• Communicate proactively with customers on load status, ETAs, and any exceptions or special handling requirements.
• Maintain accurate records in the dispatch/TMS system, including load status, driver logs, and dispatch notes.
• Prepare and review dispatch documentation such as bills of lading, freight bills, and delivery confirmations.
• Monitor compliance with transportation regulations (e.g., Hours of Service) and flag issues to the appropriate team.
• Coordinate with brokerage, customer service, and operations teams to resolve scheduling conflicts and capacity gaps.
• Support drayage/intermodal moves, including container availability, appointment scheduling, and chassis coordination.
• Escalate service failures, claims, or safety concerns to management promptly.

Required profile

• 2–5 years of experience in dispatch, logistics, transportation, or a related coordination role.
• Professional working proficiency in English, both written and spoken.
• Strong organizational and multitasking abilities with high attention to detail.
• Comfortable working standard U.S. business hours.
• Clear, professional communication style and a customer‑service mindset.

Required skills

• Proficiency with Microsoft Office (Excel, Outlook, Word) or equivalent tools.
• Experience with a Transportation Management System (TMS) such as McLeod, Samsara, Rose Rocket, or Turvo (training provided if not already familiar).