Digital Solution Consultant Analyst

About the role

NTT DATA is looking for a Digital Solution Consultant Analyst to join its team in Belen, Heredia. The role focuses on administering and continuously improving the global Salesforce (Client CRM) platform, supporting dealer sales, service, and internal business teams across the region.

Key responsibilities

• Act as the primary Salesforce Administrator for the region, managing users, roles, profiles, and permissions.
• Maintain system configuration, customize page layouts, fields, reports, and dashboards.
• Provide day‑to‑day platform support, issue resolution, and coordinate with IT on integrations.
• Support Salesforce enhancements, rollout activities, and conduct discovery sessions with stakeholders.
• Deliver training for dealership admins and internal teams, and develop training materials.
• Ensure data integrity, manage dealer hierarchy, and partner with the Global MDM team on data governance.
• Create and maintain reports and dashboards, support business reporting needs, and assist in UAT for releases.

Required profile

• Minimum 2 years of experience as a Salesforce Administrator.
• At least 1 year of experience as a Salesforce Developer.
• Hands‑on experience with user management, reporting, dashboards, and data governance.
• Experience supporting global or multi‑regional users is preferred.
• Advanced English proficiency.

Required skills

• Salesforce Administration
• Salesforce Development
• User Management
• Reporting & Dashboards
• Data Management
• Data Governance
• System Integration
• Master Data Management (MDM)