Customer Support Specialist - LATAM

About the role

Swapcard is looking for a Customer Support Specialist to serve its Latin American market. You will be the main point of contact for event organizers, exhibitors and attendees, ensuring they receive assistance before, during and after each event.

Key responsibilities

• Provide real‑time support to platform users via chat, email or phone.
• Run regular webinars for organizers and exhibitors to showcase platform features.
• Assist the event team in creating content for attendees, exhibitors and organizers.
• Deliver online and, when required, on‑site support throughout the duration of events.

Required profile

• Previous experience in customer service, support or project management.
• Interest or experience in technology and events.
• Strong interpersonal and collaborative skills, with the ability to work autonomously.
• Service‑oriented, empathetic and able to stay calm under pressure.
• Startup mindset: quick learner, adaptable and proactive.
• Availability to work weekends and flexible shifts.

Required skills

What we offer

• Fully remote work environment.
• Flexible schedule and inclusive culture.
• Opportunity to work with an AI‑powered event platform.