Customer Service Representative (Remote)
Emma of Torre.ai · Costa Rica
Descripcion del puesto
About the role
Prestige Travel Agency by Mich is seeking a remote Customer Service Representative to join its travel support team on a part‑time basis. In this role you will act as the primary point of contact for clients throughout their luxury travel journey, from initial booking to post‑trip follow‑up, ensuring a seamless and memorable experience.
Key responsibilities
- Respond promptly to client inquiries via phone, email and messaging platforms.
- Assist with luxury and leisure travel bookings, including modifications, cancellations and special requests.
- Provide accurate information on destinations, travel requirements and agency policies.
- Coordinate booking details, confirm itineraries and maintain up‑to‑date records in the booking system.
- Proactively follow up with clients before and after travel to ensure satisfaction.
- Address client concerns with empathy and solution‑oriented thinking.
Required profile
- Strong verbal and written communication skills in English.
- Previous customer service experience, preferably in travel, hospitality or a related service industry.
- Detail‑oriented, organized and able to manage multiple client requests efficiently.
- Comfortable using technology and learning new booking platforms.
- Genuine interest in travel and helping clients plan memorable experiences.
Required skills
What we offer
- 100 % remote work environment with flexible scheduling.
- Opportunities for professional growth within the company.
- Access to travel perks and industry‑related discounts.
- Supportive team culture with ongoing training and development.
Questions fréquentes
Por que reporta esta oferta?
Postula en 30 segundos
Ingresa tu email para postular. Se creara una cuenta automaticamente.
Al continuar, aceptas nuestras condiciones de uso.
Ya tienes cuenta? Iniciar sesion
Publicado hace 2 días
Expira en 1 mes
13 vistas · 0 candidaturas
Aumenta tus posibilidades
Sube tu CV: te propondremos las ofertas que coinciden con tu perfil.
Analizando tu CV...
Emma of Torre.ai
Costa Rica
Ofertas relacionadas
-
Remote Appointment Setter – US Home Services
Emma of Torre.ai Costa Rica -
Customer Service Supervisor English/French Speaking
Merck Life Science Costa Rica -
Bilingual Sales Development Representative – Investment Property Loans
Huzzle.com Costa Rica -
Lead Customer Service Representative
Thermo Fisher Scientific Heredia -
Customer Service Supervisor
Thermo Fisher Scientific Heredia