Concierge Assistant

About the role

The Concierge Assistant will be the first point of contact for clients, visitors and staff at BCG’s Nexus Costa Rica office, delivering high‑touch service and supporting daily operations.

Key responsibilities

• Greet and direct visitors, offering amenities such as water and restroom information.
• Assist employees and visitors with desk reservations, escorting guests as needed.
• Monitor the concierge inbox and process requests for guest space, conference‑room bookings and visitor access.
• Tri­age meeting‑support requests (catering, IT) and ensure accurate execution.
• Provide basic IT assistance, for example guest Wi‑Fi login details.
• Print employee access badges and coordinate with building security to maintain audit compliance.
• Maintain the visitor guide, arrange car services and validate parking upon request.
• Support functional teams with large‑scale meetings, room management and event‑calendar upkeep.

Required profile

• Strong hospitality mindset focused on creating a welcoming, professional environment.
• Excellent written and verbal communication delivered with warmth and clarity.
• Ability to manage multiple priorities, stay organized and maintain meticulous attention to detail.
• Professional judgment and discretion when handling unexpected requests or confidential information.
• Collaborative attitude, building relationships across all levels of the organization.
• Initiative‑driven, anticipating needs and proactively enhancing the office experience.

Required skills

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to quickly learn and use new office‑management systems (e.g., desk reservation platforms).