Complaints Management Associate

About the role

Accenture is seeking a detail‑oriented, analytical, and customer‑focused Complaints Management Associate to investigate and resolve consumer complaints received through formal channels such as consumer advocacy programs and regulatory agencies. The role blends strong risk and compliance awareness with a commitment to delivering clear, regulatory‑compliant responses.

Key responsibilities

• Research, document, and resolve complaints submitted to agencies such as the CFPB, BBB, and other regulators.
• Maintain urgency and consistency while adhering to internal policies and regulatory procedures.
• Analyze complaints using strong problem‑solving abilities and draft concise written responses for regulatory bodies.
• Identify emerging trends and potential compliance risks, escalating them to relevant stakeholders.
• Collaborate with Compliance, Risk, Legal, and Customer Service teams to drive corrective actions.
• Maintain accurate records of investigations and ensure timelines meet strict regulatory deadlines.
• Stay updated on evolving regulatory requirements and industry best practices.

Required profile

• Excellent written communication skills with the ability to produce clear regulatory responses.
• Strong analytical and problem‑solving mindset.
• Risk‑aware and compliance‑focused attitude.
• Background in financial services, compliance, or regulatory complaint management.
• Ability to work under tight deadlines and manage multiple investigations simultaneously.

Required skills