Collections/Cash Application Analyst

About the role

The Collections/Cash Application Analyst will contact customers regarding overdue payments, resolve payment issues, and ensure accurate cash application to support timely collections and financial reporting.

Key responsibilities

• Contact customers about overdue payments and resolve payment issues.
• Escalate high‑risk or delinquent accounts for external collection efforts.
• Document daily collection activities and maintain accurate account records.
• Research and address account disputes and billing discrepancies.
• Match and post incoming payments to outstanding invoices and perform reconciliations.
• Identify potential bad debt and financial exposure.
• Respond to payment‑related inquiries from internal and external clients.

Required profile

• Bachelor’s degree in Finance, Accounting, Business Administration or related field (preferred).
• At least two years of experience in collections or cash application within accounts receivable.
• Strong analytical and problem‑solving abilities.
• Excellent customer service and communication skills.
• Detail‑oriented, highly organized and able to manage multiple priorities.
• Availability to work onsite in Costa Rica with B2 English proficiency.

Required skills

• Proficiency with ERP systems such as SAP or Oracle.
• Experience using reconciliation tools.