Collections and Disputes Manager (Level I)

About the role

Baxter is looking for a Collections and Disputes Manager to oversee the strategic execution of collection operations within the Order to Cash (O2C) process. The role coordinates a team of supervisors and/or experienced analysts to align with company goals on DSO, past due percentage and bad debt, and works cross-functionally with Credit, Disputes, Cash Applications and Sales. The position is based in La Aurora, Guatemala.

Key responsibilities

• Provide strategic leadership for all areas of the O2C collections process, including setting long-term goals and driving operational execution.
• Lead and develop a team of supervisors and/or senior analysts, and oversee larger, more sophisticated teams across geographies.
• Coach frontline leaders to manage their teams and deliver on performance metrics.
• Set and monitor metrics on collections efficiency, dispute resolution and overdue reduction, and respond to trends.
• Collaborate with senior leadership in Credit, Sales, Disputes and Cash Applications to resolve issues, remove barriers and agree on goals.
• Handle blocking issues and customer negotiations with a focus on strategic outcomes and long-term relationships.
• Champion continuous improvement through root cause analysis and process design thinking.
• Develop and enforce policies in line with corporate guidelines and internal controls.
• Lead talent development, including succession planning, career pathing and training programs.
• Ensure optimal team structure and resource allocation, and present results, risk assessments and proposals to executives.
• Act as change leader for transformation initiatives within the function or the wider organization.

Required profile

• Bachelor's degree in Finance, Business, Accounting or Economics; MBA or similar postgraduate degree is a plus.
• 6+ years of experience in Accounts Receivable, with at least 4 years in a leadership role managing leaders or large teams.
• Consistent track record of reducing overdue balances and improving DSO.
• English C1 or higher is required.
• Experience in multi-country or regional operations is strongly preferred.

Required skills

• Preferred: experience with SAP, JDE or GetPaid.
• A background in process improvement such as Lean Six Sigma is a plus.