Chief Concierge

About the role

The Chief Concierge leads the concierge team at Four Seasons Resort Peninsula Papagayo, delivering personalized, luxury experiences to every guest. This senior position ensures that complex guest requests are handled swiftly and memorably, reinforcing the resort’s reputation for exceptional service.

Key responsibilities

• Lead, train, and motivate the concierge staff to maintain high service standards.
• Manage and fulfill complex guest requests, providing tailored solutions.
• Coordinate with other hotel departments to ensure seamless guest experiences.
• Develop relationships with external partners to offer exclusive experiences.
• Maintain quality control and uphold the resort’s luxury brand standards.

Required profile

• Proven experience in a senior concierge or guest‑services leadership role.
• Strong interpersonal skills with a focus on personalized service.
• Ability to manage a team in a fast‑paced, luxury environment.
• Excellent problem‑solving and decision‑making abilities.

Required skills

What we offer

• Opportunity to work in a world‑class, Forbes‑rated five‑star resort.
• Collaborative culture that values growth and employee well‑being.
• Competitive compensation and benefits package.