Books Risk Team Manager (Acting Seasonal)

About the role

The Books Risk Team Manager leads a team of about 15 reviewers, investigators and specialists, building a high-performance culture that motivates them to show ownership, accountability and publisher advocacy while following BRM policies and guidelines. The role is an acting (seasonal) position requiring an advanced level of English or Spanish.

Key responsibilities

• Lead the team of reviewers, investigators and specialists, holding regular meetings and 1:1s for performance and career development
• Carry out supervisory duties in line with company policies, including interviewing, training, motivating and coaching employees, and supporting career growth and succession planning
• Coach employees using metrics to identify needs and implement short- and long-term action plans
• Work with staffing agency partners and HR teams to recruit talent
• Promote process improvements across the team and share trends and feedback with Group or Operations managers
• Meet service level agreement targets for email response times and phone service, and manage payroll and schedule adherence in the payroll system
• Be flexible, including working outside normal hours and on weekends

Required profile

• 1+ year of mentoring, leading and coaching experience
• 12+ months of leadership or management experience within the Books organization, or a steady increase in responsibility in BRM in the last 12 months (Specialist L4 IC)
• Advanced level of English or Spanish

Required skills

• Data analysis and use of analytics to make decisions
• Preferred: experience with operations, risk and fraud investigations
• Preferred: Six Sigma tools and Lean techniques