Bilingual Customer Service Representative (English/Spanish) – Remote
TransUnion · Ulloa District
Descripcion del puesto
About the role
Join TransUnion's Consumer Operations Support team as a Representative I, handling inbound voice calls and email inquiries. This remote position focuses on delivering high‑quality bilingual service to customers and consumers.
Key responsibilities
- Manage inbound phone calls and assigned emails, adhering to service and quality standards.
- Provide accurate information on TransUnion products, U.S. credit and financial principles, and relevant regulations.
- Document interaction details and capture consumer data in the appropriate systems.
- Meet performance metrics such as schedule adherence, average handle time, and quality scores.
Required profile
- Professional fluency in English and Spanish.
- Experience in an inbound contact‑center environment.
- Knowledge of U.S. credit and financial concepts.
- Ability to learn and apply product, policy, and compliance information consistently.
Required skills
- Proficiency with contact‑center systems and tools for voice and email handling.
- Accurate data entry and documentation of consumer interactions.
Questions fréquentes
Por que reporta esta oferta?
Explorar más
Salarios, guías y búsquedas en Costa Rica.
Salarios por profesión
Postula en 30 segundos
Ingresa tu email para postular. Se creara una cuenta automaticamente.
Al continuar, aceptas nuestras condiciones de uso.
Ya tienes cuenta? Iniciar sesion
¿Una pregunta sobre esta oferta?
Hágala aquí: recibirá el resumen completo por correo, de inmediato.
Publicado hace 1 día
Expira en 1 mes
6 vistas · 0 interested
Aumenta tus posibilidades
Sube tu CV: te propondremos las ofertas que coinciden con tu perfil.
Analizando tu CV...
TransUnion
Ulloa District
Ofertas relacionadas
-
COE Specialist – Emergency Line
Uber Ulloa District -
COE Team Lead I – Contact Center Operations
Uber Ulloa District -
Agente del servicio de atención al cliente
Concentrix Philippines District de Pavas -
Quality Assurance Representative
snapfinance Alajuela -
Project Manager
languageline Costa Rica Remote