AMS Resource Manager

About the role

Hewlett Packard Enterprise (Aruba, HPE Networking) is recruiting an AMS Resource Manager, a hybrid role with about two days per week in an HPE office. The manager leads end-to-end resource planning and workforce strategy across global delivery teams, ensuring optimal staffing, utilization and capability alignment for multi-region service operations, customer programs and internal initiatives. The role acts as a strategic partner to Delivery Leadership, Project Management, HR/Talent Acquisition and Business Operations.

Key responsibilities

• Develop long-term and short-term resource plans across global delivery functions, partnering with Delivery Leaders on demand pipelines, skill requirements and project priorities
• Build workforce forecasts based on business growth, attrition trends and customer demands, and proactively identify resource risks, capacity constraints and skill gaps
• Oversee resource assignment for high-priority initiatives, balance workloads across regions and teams, and govern staffing workflows and resource policies
• Drive capacity planning for onshore/offshore teams, including shift and coverage models
• Maintain an enterprise skills inventory and competency matrix, and align training, upskilling and hiring with demand
• Support workforce planning initiatives such as succession planning and location strategy
• Produce portfolio-level reports in OpenAir, Tableau and advanced Excel, present utilization and capacity insights to senior leadership, and own KPIs on utilization, billability, forecast accuracy and resourcing efficiency
• Act as a trusted advisor to senior delivery leaders, mentor Resource Planners/Coordinators and foster cross-functional collaboration

Required profile

• Bachelor's degree in Business Administration, Operations, Information Technology or a related field
• 7-12 years of experience in Resource Management, Workforce Planning, PMO or Global Operations, including leadership responsibilities
• Experience in a global services or consulting organization is highly preferred
• Excellent written and spoken English, with strong analytical, strategic and decision-making abilities

Required skills

• OpenAir, Tableau and advanced Excel (automation, pivot modeling, VBA/macros preferred)
• Solid understanding of global delivery models, resource planning workflows and professional services operations
• Experience implementing or managing PSA/resource management tools is a plus