Air Logistics Customer Care Specialist

About the role

As a Customer Care Specialist in Air Logistics at Kuehne+Nagel, you will ensure operational excellence and deliver exceptional service to current, new, and potential clients, supporting them with daily air freight challenges.

Key responsibilities

• Proactively monitor import and export air shipments, record milestones and communicate any deviations to customers.
• Act as an escalation point for claims, perform root‑cause analysis using internal tools and manage the resolution process.
• Evaluate operational and financial data, manage action plans based on KPIs and business intelligence reports to optimise processes.
• Serve as a liaison between internal teams and customers, ensuring clear and proactive communication.

Required profile

• Experience in air freight operations, products and services.
• Background in freight forwarding, logistics providers or international transportation companies.
• Ability to manage business relationships, handle customer requirements and resolve issues effectively.
• Basic to intermediate level of spoken and written English.

Required skills

• Knowledge of air freight operations and claim handling.
• Ability to analyse KPIs and business intelligence data.
• Strong customer communication skills.

What we offer

• Opportunity to manage end‑to‑end air shipments and develop business relationships.
• Dynamic environment within a global logistics leader.
• Contribution to a company that moves essential goods worldwide.