Adobe Journey Optimizer Architecture Lead

About the role

We are looking for an experienced Adobe Journey Optimizer (AJO) Architecture Lead to design, build, and deliver enterprise‑scale customer engagement solutions on the Adobe Experience Cloud. This client‑facing role combines deep technical expertise with strategic leadership, working remotely while collaborating during EST/CST business hours.

Key responsibilities

• Lead end‑to‑end solution architecture, design and implementation of AJO engagements.
• Own technical strategy, estimations, delivery planning and governance for AJO programs.
• Design and develop customer journeys, campaigns and omnichannel strategies using AJO capabilities.
• Provide hands‑on leadership for journey development, email channel configuration, template creation, personalization, segmentation and experimentation.
• Drive at least two enterprise AJO implementations from discovery through production deployment.
• Partner with clients to align business objectives, engagement strategies and marketing transformation goals.
• Collaborate with Adobe Experience Platform, Analytics, Data Engineering, CRM and other marketing technology teams.
• Guide migrations from Salesforce Marketing Cloud to AJO and integrate AJO with CDPs, CRM platforms and enterprise ecosystems.
• Lead distributed delivery teams, mentor consultants and engineers, and build trusted client relationships.

Required profile

• 8+ years of experience in Marketing Technology, Customer Experience Platforms or CRM transformation programs.
• 4+ years working with Adobe Experience Cloud technologies.
• Deep hands‑on expertise in Adobe Journey Optimizer and proven delivery of at least two AJO implementations in a lead role.
• Strong understanding of journey orchestration, real‑time engagement, email operations and channel setup.

Required skills

• Adobe Journey Optimizer (AJO)
• Adobe Experience Cloud
• Journey orchestration and real‑time customer engagement
• Email channel configuration and template development
• Personalization, audience segmentation and experimentation
• Migration from Salesforce Marketing Cloud to AJO
• Integration with Adobe Experience Platform, Customer Journey Analytics, CDPs and CRM systems