Customer Service Operations Specialist (Remote)

About the role

We are looking for a Customer Service Operations Specialist to help improve AI‑driven customer support tools. This remote contract position offers flexible hours (10‑40 hrs/week) and competitive hourly rates.

Key responsibilities

• Provide expert insights to enhance the performance and reliability of AI‑powered customer service solutions.
• Review and analyze real‑world customer service scenarios, delivering detailed, actionable feedback for AI model training.
• Document findings and communicate results using Access, Excel, Word, PowerPoint, and Outlook.
• Collaborate with the client’s team to maintain high standards of data accuracy, organization, and confidentiality.
• Supply context‑rich input that supports continuous improvement of AI systems.

Required profile

• Extensive experience in customer service operations, with a deep understanding of best practices and challenges.
• Exceptional written and verbal communication skills, with strong attention to detail.
• Proven analytical and problem‑solving abilities, capable of interpreting complex scenarios objectively.
• Ability to work independently and remotely, demonstrating accountability and discretion.

Required skills

• Microsoft Access
• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint
• Microsoft Outlook

What we offer

• Hourly compensation ranging from $58 to $110.
• Contractual engagement with flexible weekly hours (10‑40 hrs).
• Fully remote work environment.