Bilingual Benefits Counselor (Remote)
Crossing Hurdles
Description du poste
About the role
This contract role involves reviewing bilingual sample questions, creating evaluation rubrics, and assessing AI‑generated answers in Spanish and English.
Key responsibilities
- Review sample questions in Spanish and English and flag any that don’t sound like real queries.
- Write rubrics that define correct, complete answers in your area of expertise.
- Evaluate AI‑generated answers in Spanish against your rubrics, flagging errors, omissions, and mistranslations.
- Provide clear written feedback to the project team asynchronously.
Required profile
- Native or professional proficiency in Spanish and English.
- Experience in at least one of the following: Medicare, passports, veterans benefits, student loans or financial aid, or National Park services.
- Strong relevant experience counseling or assisting the public in that area.
- Clear, precise writing in both languages.
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