Client Service Specialist

About the role

The Client Service Specialist provides high‑quality support for Moody’s Analytics’ industry‑leading products, building strong client relationships while collaborating with cross‑functional teams to ensure timely and accurate issue resolution.

Key responsibilities

• Deliver superior customer service for Moody’s Analytics solutions, communicating clearly and professionally with clients.
• Manage, troubleshoot, and appropriately escalate client requests, maintaining ownership through resolution.
• Collaborate with Product, Sales, Engineering, Research, and other teams to address client needs.
• Capture and share client feedback on product features and functionality.
• Create and maintain content for the Moody’s Analytics Knowledge Base.
• Support new product launches and business initiatives.
• Identify potential sales and up‑sell opportunities and route them to the appropriate teams.

Required profile

• Strong customer‑service orientation with excellent verbal, written, and organizational skills.
• Experience supporting technical products, preferably APIs or SaaS‑based solutions.
• Solid understanding of APIs, including troubleshooting and root‑cause analysis.
• Analytical and problem‑solving mindset with persistence to drive issues to resolution.
• Ability to collaborate effectively with cross‑functional teams.
• Bachelor’s degree required; concentration in Information Technology, Computer Science, or Finance is a plus.
• Basic knowledge of artificial‑intelligence concepts and interest in responsible AI practices.

Required skills

• APIs
• SaaS
• Artificial Intelligence