Workplace Operations Coordinator

About the role

JLL is seeking a Workplace Operations Coordinator to manage day-to-day facilities operations. The role oversees technical, financial and vendor management activities across maintenance contracts, ensures compliance with client and local standards, takes ownership of asset control processes and applies knowledge of free trade zone regulations relevant to the site. The position is on-site in Santa Ana.

Key responsibilities

• Manage office operations, including financial control, vendor/supplier management and office assets.
• Oversee building and floor operations and maintenance in line with client and local requirements.
• Develop performance metrics (CPI/KPI) and drive continuous improvement initiatives.
• Ensure compliance with site risk procedures, labor safety standards and HS&E requirements.
• Manage maintenance provider contracts, conduct regular inspections and audits, and maintain accurate budgets supporting the Facilities Manager's savings targets.
• Control open items in the ERP and ensure timely goods receipt processing.
• Produce periodic operational reports and support contractor and CSA audits.
• Lead asset control activities: inventory tagging, tracking, physical counts, reconciliation and disposal/write-off reporting.
• Apply free trade zone (zona franca) knowledge to handle asset import/export movements and related customs and fiscal documentation.

Required profile

• Minimum 5 years of professional experience in industrial operations or facilities management.
• Bachelor's degree in an engineering discipline (Civil, Electrical, Mechanical, Industrial, Mechatronics, Production or related).
• Intermediate English level.
• Experience with asset control practices such as inventory management and reconciliation.
• Ability to read and interpret business contracts and manage cost sheets, and to handle multiple complex operational scenarios at once.

Required skills

• Technical knowledge of building systems: civil maintenance, electrical, hydraulics, air conditioning, generators, UPS, work safety and fleet management.
• Strong supplier management, communication and presentation skills.
• Preferred: working knowledge of free trade zone regulations and customs/fiscal procedures, familiarity with network communications and database/reporting systems, and prior experience in a multinational or client-facing facilities environment.