Training Assistant - Learning Operations Support

About the role

Lonza is hiring a Training Assistant to join its Learning Operations support team in Costa Rica. The role helps ensure employees have access to the training and resources they need, supporting global learning operations, compliance, employee learning and operational excellence across the organization.

Key responsibilities

• Serve as the first point of contact for learning and training requests, resolving routine inquiries and escalating complex ones.
• Process Cornerstone LMS transactions accurately in line with GxP requirements, training procedures and documentation standards.
• Manage learning plans, curricula, assignments, observers and learning objects in the LMS.
• Generate, analyze and distribute standard reports supporting training compliance and business needs.
• Support employees completing web-based training by guiding them on navigation, access and logistics.
• Work with HR, Quality, Manufacturing, Supply Chain, Engineering, EHS and other functions on training requests.
• Identify process improvement opportunities and contribute to operational efficiency.

Required profile

• Associate's, Bachelor's degree or equivalent in Education, Biological Sciences, Physical Sciences, Engineering or a related field.
• Experience in customer service, training administration, learning operations or another employee/customer support role.
• Business-fluent English and strong written and verbal communication.
• Ability to analyze information, solve problems, prioritize work and escalate issues appropriately.

Required skills

• Strong proficiency with Microsoft Office, especially Excel, Word and PowerPoint.
• Attention to detail and accuracy in record keeping with high volumes of data.

What we offer

• An agile career and dynamic working culture in an inclusive, ethical workplace.
• Compensation programs recognizing high performance and benefits depending on role and location.
• Exposure to global stakeholders and cross-functional teams, and development in learning systems, compliance and operational excellence.